Shipping:
- Delivery Time: Aims for 1-3 days, but can vary due to demand and product availability. Some products may have longer lead times.
- Delivery Method: Primarily use our own vehicles to minimize damage.
- Delivery Area: UK Mainland only.
- Delivery Costs:
- Free over £250.
- £21.50 standard delivery.
- £4.95 for small items (sent via post).
- Free local pickup.
- Arranging Deliver: On receipt of your order you will receive a confirmation email. Once processed we will contact you via telephone or email to arrange deliver.
- Collections: Customers can collect orders by prior arrangement.
- Receiving Delivery:
- Someone must be present to sign for and check the goods.
- Signing “unchecked” or not noting damage means you accept the goods in good condition.
- Tradeline are not responsible for damage/shortages not reported within 24 hours.
- If goods are damaged, refuse delivery and note the damage on the delivery note.
- Tradeline are not responsible for costs related to late deliveries (e.g., tradesmen’s time).
Returns:
- General Returns:
- Allowed for products in original condition and packaging.
- Subject to a 20% administration charge.
- Exceptions: Non-stocked and custom-made items (e.g., cut-to-size products, windows, doors, rooflights and conservatories).
- Customer is responsible for return shipping costs and safe return of goods.
- Refunds (minus the 20% charge) are processed within 28 days of receiving returned goods in resalable condition.
- Faulty Goods:
- Covered by manufacturer’s guarantees.
- Faulty goods can be returned for replacement or refund.
- “Faults” are defined as manufacturing defects, not damage caused by misuse or wear and tear.
- Order Cancellation:
- Contact us as soon as possible via email or phone.
- Cancellation is easier for stocked items; made-to-order and non-stocked items may not be cancellable.
- Note as a customer:
- Check goods thoroughly upon delivery. This is crucial, as signing without noting damage waives your right to claim for it later.
- Report any damage or shortages within 24 hours. This is a strict deadline.
- Be aware of the 20% restocking fee for general returns.
- Understand that custom-made and non-stocked items are generally non-returnable.
- Don’t book tradespeople until your materials have arrived and been checked.
