Shipping:

• Delivery Time: See Map Below, but can vary due to demand and product availability. Some products may have longer lead times.

• Delivery Method: Primarily use our own vehicles to minimize damage.

• Delivery Area: UK Mainland only.

• Delivery Costs:
  • Free over £250.
  • £21.50 standard delivery.
  • £4.95 for small items (sent via post).
  • Free local pickup.

• Arranging Deliver: On receipt of your order you will receive a confirmation email. Once processed we will contact you via telephone or email to arrange deliver.

• Collections: Customers can collect orders by prior arrangement.

• Receiving Delivery:
  • Someone must be present to sign for and check the goods.
  • Signing “unchecked” or not noting damage means you accept the goods in good condition.
  • Tradeline are not responsible for damage/shortages not reported within 24 hours.
  • If goods are damaged, refuse delivery and note the damage on the delivery note.
  • Tradeline are not responsible for costs related to late deliveries (e.g., tradesmen’s time) 

Returns:

• General Returns:
  • Allowed for products in original condition and packaging.
  • Subject to a 20% administration charge.
  • Exceptions: Non-stocked and custom-made items (e.g., cut-to-size products, windows, doors, rooflights and conservatories).
  • Customer is responsible for return shipping costs and safe return of goods.
  • Refunds (minus the 20% charge) are processed within 28 days of receiving returned goods in resalable condition.

• Faulty Goods:
  • Covered by manufacturer’s guarantees.
  • Faulty goods can be returned for replacement. Proof of purchase required, Original Invoice.
  • “Faults” are defined as manufacturing defects, not damage caused by misuse or wear and tear.

• Order Cancellation:
  • Contact us as soon as possible via email or phone.
  • Cancellation is easier for stocked items; made-to-order and non-stocked items may not be cancellable.

• Note as a customer:

• Check goods thoroughly upon delivery. This is crucial, as signing without noting damage waives your right to claim for it later.

• Report any damage or shortages within 24 hours. This is a strict deadline.

• Be aware of the 20% restocking fee for general returns.

• Understand that custom-made and non-stocked items are generally non-returnable.

• Don’t book tradespeople until your materials have arrived and been checked.