Shipping:

 

• Delivery Time: See Map Below, but can vary due to demand and product availability. Some products may have longer lead times.
• Delivery Method: Primarily use our own vehicles to minimize damage.
• Delivery Area: UK Mainland only.
  
• Delivery Costs:
• Free over £250.
• £21.50 standard delivery.
• £4.95 for small items (sent via post)
• Free local pickup.

• Arranging Deliver: On receipt of your order you will receive a confirmation email. Once processed we will contact you via telephone or email to arrange deliver.

• Collections: Customers can collect orders by prior arrangement.

• Receiving Delivery:
  • Someone must be present to sign for and check the goods.
  • Signing “unchecked” or not noting damage means you accept the goods in good condition.
  • Tradeline are not responsible for damage/shortages not reported within 24 hours.
  • If goods are damaged, refuse delivery and note the damage on the delivery note.
  • Tradeline are not responsible for costs related to late deliveries (e.g., tradesmen’s time) 

Returns & Refunds Policy

Your Right to Cancel

As a consumer, you have the right to cancel your order within 14 days of receiving your building products. This applies to most items purchased online, unless otherwise stated.

How to Return Your Products

To initiate a return, please contact our customer service team at [your email/contact form] within 14 days of delivery. We will provide return instructions and the appropriate return address.

Returned items must be:
– In resalable condition
– Unopened and in original packaging
– Undamaged and unused
– Accompanied by proof of purchase

Due to the nature of building products, we reserve the right to refuse returns on items that have been installed, altered, or show signs of wear.

Return Shipping Costs

If the item is faulty, damaged, or incorrect, we will cover the return shipping costs.
For change-of-mind returns, you are responsible for return shipping costs. We recommend using a tracked service for your protection.

 Refunds

Once we receive and inspect your return, we will process your refund within 14 days. Refunds will be issued to your original payment method.

Non-Returnable Items

The following building products are non-returnable, unless faulty:
– Custom-cut or made-to-measure items (e.g., cut lengths of UPVC, bespoke windows)
– Products mixed or altered at your request
– Clearance or end-of-line items

Faulty or Damaged Goods

If your item arrives faulty or damaged, please notify us within 48 hours of delivery. You are entitled to a full refund within 30 days. After this period, we may offer a repair, replacement, or partial refund depending on the issue.

• Order Cancellation:
  • Contact us as soon as possible via email or phone.
  • Cancellation is easier for stocked items; made-to-order and non-stocked items may not be cancellable.

  Contact Us

  If you have any questions about returns, please contact us:
  Email: sales@tradelineupvc.co.uk
  Phone: 0800 505 3303

• Note as a customer:

• Check goods thoroughly upon delivery. This is crucial, as signing without noting damage waives your right to claim for it later.

• Report any damage or shortages within 24 hours. This is a strict deadline.

• Be aware of the 20% restocking fee for general returns.

• Understand that custom-made and non-stocked items are generally non-returnable.

• Don’t book tradespeople until your materials have arrived and been checked.