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Order Cancellation, Shipping & Returns

 

Shipping / Deliveries

 

On receipt of your order you will receive a confirmation email. Once processed we will contact you via telephone or email to arrange delivery. We always try to deliver as many products by our own vehicles, this saves your products getting damaged. We aim to deliver within 3-5 working days on all orders placed.  However, this may vary from time to time due to seasonal demand or busy periods.  Certain products may have a longer delivery time due to availability and also to certain postcode areas.

STANDARD delivery charge is £9.99  Orders that total over £75.00 pounds are delivered FREE.

POST CODE RESTRICTIONS APPLY SEE BELOW:-

                

AB34 AB35 AB36 AB37 AB38 AB41 AB42 AB43 AB44 AB45 AB51 AB52 AB53 AB54 AB55 AB56

HS1 HS2 HS3 HS4 HS5 HS6 HS7 HS8 HS9 IV2 IV18 IV19 IV20 IV21  IV22 IV23 IV24 IV25 IV26

IV27 IV28 IV30 IV31 IV32 IV36 IV40 IV41 IV42 IV43 IV44 IV45 IV46 IV47 IV48 IV49 IV51 IV52 IV53 IV54 IV55 IV56

KA2 - KA30

KW1 KW2 KW3 KW5 KW6 KW7 KW8 KW9 KW10 KW11 KW12 KW13 KW14 KW15 KW16 KW17

PA21 PA22 PA23 PA24 PA27 PA28 PA29 PA30 PA31 PA32 PA33 PA34 PA35 PA36 PA37 PA38 PA41 PA42 PA43 PA44 PA45 PA46 PA47 PA48 PA49 PA60 PA61 PA62 PA63 PA64 PA65 PA66 PA67 PA68 PA69 PA71 PA72 PA73 PA74 PA75 PA76 PA77 PA78

PH1 PH7 PH8 PH9 PH10 PH15 PH16 PH17 PH18 PH19 PH20 PH21 PH22 PH23 PH24 PH25 PH26 PH30 PH31 PH32 PH33 PH34 PH35 PH36 PH37 PH38 PH39 PH40 PH41 PH42 PH43 PH44 PH49 PH50

SY25 6RA

TR18

ZE1 ZE2 ZE3  UK Mainland Only

 

Special Delivery

Special deliveries will require an additional charge £25.00 this will be dependent upon various circumstances at the time of the request.  Please contact the office.


Receiving Delivery

Please ensure that there is someone present to sign and check your goods, failure to do this could result in the goods being returned to our warehouse.  In these circumstances an additional delivery charge may be requested in order to re-deliver your goods.

When goods are delivered, it is you or the person delegated to receive the products responsibility to check and sign for the goods.  It is important that you check there and then that the goods received are in good condition. 
Note:- SIGNING THE DELIVERY NOTE AS "UNCHECKED" OR NOT DETAILING IN WRITING ON THE DELIVERY NOTE ANY PRODUCTS DAMAGED - MEANS THAT YOU HAVE RECEIVED THE GOODS IN GOOD CONDITION.

Once you have signed for the goods in good condition any insurance cover ceases and any replacement goods must be paid for. We accept no responibility for shortages/damages unless notified to Tradeline UPVC LTD within 24 hours.

PLEASE NOTE IF PRODUCTS ARE FOUND TO BE INCORRECT OR DAMAGED THEN:-

  1. Do not accept the goods and they will be returned to us. Replacement or refund will be processed after return and inspection. Sign your name and clearly write - GOODS RECEIVED DAMAGED together with a short description of the damage.  This way it is possible for us to claim insurance from our courier.
  2. All shortages and damage must be notified to Tradeline UPVC Limited within 24 HOURS.


If a package is lost by the courier service we will replace as soon as possible.

We would like to advise you not to book your tradesman or hire equipment prior to the arrival of your materials safely on site.  We are not able to compensate you for a builders time, hire costs or other charges related to a late delivery.

Deliveries as stated above are to the UK Mainland Only, Special deliveries to  Scottish Islands and Isle Of White will require an additional charge please contact our office to arrange this.

After sales service contact details
10:00AM to 4.30:00PM Monday to Thursday.
10:00AM to 1:00PM Friday.
The office is closed at weekends.

email dawn@tradelineupvc.co.uk

 
Returns Policy

Any goods supplied by Tradeline UPVC Limited, which are either defective in material, or not in accordance with the order, we will replace or refund at our discretion with no extra costs.

Tradeline UPVC Limited operate a full and fair returns policy. Your rights to return goods are Protected-under-the-EU-Distance-Selling-Regulations protectehttp://www.oft.gov.uk/advice_and_resources/small_businesses/distance-selling/

Products may be returned if in original condition and packaging but will incur a 20%  ADMINISTRATION CHARGE.  (The only exception to this is when goods have been custom-made to order, for example cut to size Polycarbonate Sheets and Kits, Plastic Skirting Boards, Plastic Skirting Cover Over, Special Size Skirting 18mm and Internal Window Boards in which case we are unable to except returns).  

All shipping and collection costs for returning products will be charged to the customer.  Customers are solely responsible for the safe return of goods undamaged.  

We will carry out an inspection of all returned items  to check for signs of use (scratches etc) that would prevent us from reselling the equipment as new. If the goods are in a re-saleable condition, a 20%  administration charge will be applied  and a refund will be issued. If payment has been received in advance we guarantee to refund any outstanding monies within 28 days of receipt of the returned goods.

Faulty Goods

If the goods supplied are faulty, it is covered by manufacturers guarantees. In the unlikely event of any goods developing a fault within the guarantee period, they may be returned for an immediate replacement or a full refund, whether they have been used or not. “Faults” are defined as manufacturing defects, not those that may be caused by incorrect installation, abuse or fair wear and tear of the equipment. These guarantees are in addition to consumers statutory rights.

Order Cancellation

For cancellations you must e-mail or telephone as soon as possible. Certain  Stock items can easily be cancelled but made to order and special items such as coloured profiles and  polycarbonate/kits can only be cancelled if they have not already been processed.

 

 

 

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